Refund policy
RETURN POLICY
30-Day Return Window
Our goal is for every customer to be totally satisfied with their purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at david@studiojebi.com. If your return is accepted, we'll send you instructions on how and where to send your package, along with a return shipping label. Items sent back to us without first requesting a return will not be accepted.
Returns should be sent to: Studio Jebi, a trade name of Sanlee LLC 3664 Bluejay Ridge Dr, Powell, OH 43065, US
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. If a leatherette cover arrives damaged or is not the correct product for your camera model, we will send a replacement at no cost to you.
Non-Returnable Items
The following items cannot be returned:
- Leatherette covers that have been cut, trimmed, applied, or otherwise altered from their original condition
- Custom or special-order leatherette cuts made to your specifications
- Sale items and gift cards
If you are unsure whether your item is eligible for return, please contact us before sending anything back.
Professional Installation Service
If you purchased a professional installation service and sent your camera to us, please note that any service fee is non-refundable once installation has been completed. If there was a defect with the installation or the wrong leatherette was applied, we will remedy the issue at no additional cost to you. Please contact us within 30 days of receiving your camera back.
Exchanges
The fastest way to get what you need is to return your item and, once the return is accepted, place a new order separately. Contact us at david@studiojebi.com and we'll walk you through the process.
European Union — 14-Day Cooling Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition that you received it — unused and in its original packaging — and you'll need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return and let you know whether the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at david@studiojebi.com.