Shipping policy

Overview

This policy covers two types of shipments: outbound shipments of leatherette covers and completed camera returns to you, and inbound shipments of cameras sent to us for professional installation. Please read both sections carefully so you know what to expect.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders or a delay in sourcing your selected leatherette, we will contact you by email with an updated timeline.

Outbound Shipping — Leatherette Covers and Camera Returns

Studio Jebi ships all outbound orders via UPS. Shipping costs are calculated at checkout based on your delivery address and the weight of your order.

We ship both domestically within the United States and internationally. Estimated delivery times vary by destination and are provided at checkout. Please note that all delivery times are estimates only and are not guaranteed. Studio Jebi is not liable for delays caused by UPS, customs processing, weather, or any other circumstances outside our control.

All outbound shipments include shipping insurance covered by Studio Jebi. If your order arrives damaged or is lost in transit, please contact us at david@studiojebi.com within 14 days of the expected delivery date and we will work with you to resolve the issue.

International orders: Customers outside the United States are responsible for any customs duties, import taxes, and brokerage fees imposed by their country. These charges are not included in the shipping cost calculated at checkout. We recommend contacting your local customs office for more information before placing your order.

Inbound Shipping — Sending Your Camera for Installation

If you have purchased a professional installation service and need to send your camera to us, please ship it to the following address:

Studio Jebi, a trade name of Sanlee LLC 3664 Bluejay Ridge Dr, Powell, OH 43065, US

You are responsible for all shipping costs and risks associated with sending your camera to us. We strongly recommend shipping your camera via a trackable method and purchasing shipping insurance to cover the full value of your camera. Studio Jebi is not responsible for cameras that are lost, stolen, or damaged in transit to us.

Before shipping your camera, please:

  • Remove any memory cards, film, and personal accessories
  • Pack your camera securely with adequate padding to prevent damage in transit
  • Include a note inside the package with your name, order number, and email address
  • Use a shipping method that provides a tracking number and retain it for your records

Once we receive your camera and complete the installation, we will ship it back to you via UPS with shipping insurance included at no additional cost to you.

Lost or Damaged Shipments

If your outbound order from Studio Jebi arrives damaged or does not arrive within a reasonable time after the estimated delivery window, please contact us at david@studiojebi.com within 14 days. We will file a claim with UPS on your behalf and work to resolve the issue as quickly as possible.

For cameras lost or damaged in transit to Studio Jebi, please contact your chosen carrier directly to file a claim using your tracking number and insurance documentation.

Questions

For any questions about shipping, please contact us at:

Studio Jebi, a trade name of Sanlee LLC david@studiojebi.com 3664 Bluejay Ridge Dr, Powell, OH 43065, US